Support
Help for our apps on the Atlassian Marketplace for Jira and Confluence Cloud.
Response timeWe reply within 2 business days (Monday to Friday, UTC).
Security issuesEmail us with "Security" in the subject. We acknowledge within 1 business day.
What to include
- The app name and whether you use Jira or Confluence.
- Your site URL (for example
yourcompany.atlassian.net). - What you did, what you expected, and what happened. A screenshot helps.
- Your browser and version, if the issue is on screen.
Never send passwords, API tokens or other secrets by email.
Our apps
| App | Product |
|---|---|
| StepThrough: Previous & Next | Confluence |
| PrettyCode Blocks | Confluence |
| Plainmark Markdown | Confluence |
| MathInk Formulas | Confluence |
| Guarded HTML | Confluence |
| Sketchflow Diagrams | Confluence and Jira |
| ThreadPing | Jira |
| EpicPulse | Jira |
| Eyes On | Jira |
| Pinboard Notes | Jira |
| SeatSaver | Jira (Atlassian Cloud administration) |
Billing and licences
Purchases, trials, renewals and refunds go through the Atlassian Marketplace. For billing questions, contact Atlassian or email us and we will help you reach the right team.